The Mortgage Tailoring Service Ltd. customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
Contact details
Telephone: 02081754110
Email: liam@the-mts.co.uk
What information we collect, use, and why
We collect or use the following information to provide and improve products and services for clients:
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Names and contact details
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Addresses
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Gender
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Pronoun preferences
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Occupation
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Date of birth
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Marital status
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Third party information (such as family members or other relevant parties)
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Payment details (including card or bank information for transfers and direct debits)
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Financial data (including income and expenditure)
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Transaction data (including details about payments to and from you and details of products and services you have purchased)
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Usage data (including information about how you interact with and use our website, products and services)
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Employment details (including salary, sick pay and length of service)
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Credit history and credit reference information
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Health information (such as medical records or health conditions)
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Criminal records data (including driving or other convictions)
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Website user information
We also collect or use the following information to provide and improve products and services for clients:
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Racial or ethnic origin
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Trade union membership
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Health information
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
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Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
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Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
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Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
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Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
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Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
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Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
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Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Where we get personal information from
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Directly from you
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Regulatory authorities
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Publicly available sources
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Credit reference agencies
How long we keep information
Your personal information will be stored for 12 months, in order to allow sufficient time to process your mortgage or policy and keep it on file in case of any further follow ups required from our customers on their behalf. We delete your data after this time period. At any point, if you wish to delete your data before this time period, please email liam@the-mts.co.uk and it will be deleted.
Who we share information with
Others we share personal information with
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Financial institutions such as banks and building societies
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Debt collection agencies
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Other financial or fraud investigation authorities
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Insurance companies, brokers or other intermediaries
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Professional or legal advisors
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Regulatory authorities
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Organisations we’re legally obliged to share personal information with
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
This privacy policy was last updated on 01-May 2025